Engagement & Quality Officer

About us: 

At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.

If you want to be part of something essential, be essential with us.

About the role: 

The Vegetation Management Audit Officer (also known as Engagement and Quality Officer internally) will carry out vegetation customer consultation and quality assessment of contractor cutting and inspection activities required for the CitiPower, Powercor and United Energy distribution networks.

These activities primarily relate to establishment and maintenance of electric line clearance. The role will also conduct HS&E audit checks on contractors.

This role is primarily responsible to cover the Southwest coast areas of Victoria (from Lorne to Portland), however occasional day and overnight travels to other parts of Victoria may also occur.

What you’ll deliver:

•    Undertake patrols and inspections to assess and monitor vegetation compliance.
•    Undertake weekly quality audits of inspection and cutting contractors.
•    Conduct vegetation negotiations and resolve customer complaints where required.
•    Ensure negotiations are conducted in a manner that meets the Vegetation program strategic outcomes. 
•    Consistently ensure safe working processes and procedures are followed to enable a safe working environment. 
•    Diligently report hazards, near misses and improvements to ensure the team and broader business are kept abreast of emerging issues. 
•    Identify and promote improvement opportunities including adopting new technologies and data analytics.
•    Consistently work autonomously around various parts of the networks to deliver the expectations of the arborist assessment program.

To succeed in the role, you’ll have: 

•    Demonstrated experience in a field customer facing vegetation management role.
•    Proven experience working on high volume and geographically dispersed programs is advantageous. 
•    Experience utilising safety protocols, PPE requirements, and emergency response procedures. 
•    Experience in the Utilities, especially electricity distribution (advantageous). 
•    Qualification as an Arborist level 3 (advantageous).

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be. 

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees. We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace.  

Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more.  

What’s next? 

If you think you have what it takes, but don’t necessarily check every box, or would like to discuss a different or flexible way of working, please still get in touch with us at careers@powercor.com.au

Please submit your application via our careers website by 23 March 2025. For the full Position Description, please reach out to Luke Castro from the Talent team at careers@powercor.com.au  

We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. 

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us. 

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.