Works Dispatcher

About us

At CitiPower and Powercor, we’re proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

This position is responsible for the daily assignment of field resources to unplanned works, including the optimisation, control, dispatch and delivery of work orders for execution.

To ensure all works are completed to maximise utilisation, productivity and target delivery achievement whilst meeting Health & Safety outcomes. Monitor all work to completion in real time to identify, resolve or escalate exceptions and variations as required.

This position is a key member of the Works Dispatch team and is expected to assist and add value to process improvement and team communications.

Key Responsibilities

• Dispatches work for field execution with Health and Safety and compliance as a number one priority.
• Maintain accuracy and integrity of all information within the work program by updating relevant business information systems in a timely and accurate manner (eg: IVR, OMS, Estimated Time of Restoration, Crew Manager, SFS).
• Utilise all sources of information including customers, resources, and business information systems to achieve informed prioritisation.
• Co-ordination of information between customers, contact centre, field crews, internal stakeholders and other groups and external authorities (e.g.: Police, Fire Agencies, Availability Team Leaders, Network Availability Officers, Operations and Control Staff).
• Monitor and manage field resource fatigue and stand-down.
• Manage fault activities during normal, emergency and escalated events to minimise unplanned customer minutes off supply through adequate monitoring and coordination.

What you’ll need from day one

• Experience in the co-ordination, dispatch and control of work and/or resources within the utilities sector.
• Well-developed communication and interpersonal skills to interact effectively with customers, employees and management and work as a member of a team in a service environment.
• Working knowledge of the electricity distribution networks (including design).
• Demonstrated initiative and lateral thinking in resolving issues or problems.
• Demonstrated ability to work effectively during extremely busy periods both alone and in a team. 

Key Benefits

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.

Diversity, Equity & Inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180.

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTIQA+ community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes. With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

What’s next

Submit your application via our Careers website by 1 February 2026. To make a confidential reasonable adjustment query, please contact Luke Castro from the Talent team at careers@powercor.com.au

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.