Works Dispatcher

• Work for an industry leader that is renowned for innovation
• This role is fully based in our Melbourne CBD office
• Rotating roster (Mon-Fri 7am-3pm & Mon-Fri 10am-6pm)

About us:

At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.

If you want to be part of something essential, be essential with us.

About the role:

This position is responsible for the daily assignment of field resources to unplanned works, including the optimisation, control, dispatch and delivery of work orders for execution.

To ensure all works are completed to maximise utilisation, productivity and target delivery achievement whilst meeting Health & Safety outcomes. Monitor all work to completion in real time to identify, resolve or escalate exceptions and variations as required.

This position is a key member of the Works Dispatch team and is expected to assist and add value to process improvement and team communications.

What you’ll deliver:

• Dispatches work for field execution with Health and Safety and compliance as a number one priority.
• Maintain accuracy and integrity of all information within the work program by updating relevant business information systems in a timely and accurate manner (eg: IVR, OMS, Estimated Time of Restoration, Crew Manager, SFS).
• Utilise all sources of information including customers, resources, and business information systems to achieve informed prioritisation.
• Co-ordination of information between customers, contact centre, field crews, internal stakeholders and other groups and external authorities (e.g.: Police, Fire Agencies, Availability Team Leaders, Network Availability Officers, Operations and Control Staff).
• Monitor and manage field resource fatigue and stand-down.
• Manage fault activities during normal, emergency and escalated events to minimise unplanned customer minutes off supply through adequate monitoring and coordination.

To succeed in the role, you’ll have:

• Experience in the co-ordination, dispatch and control of work and/or resources within the utilities sector.
• Well-developed communication and interpersonal skills to interact effectively with customers, employees and management and work as a member of a team in a service environment.
• Working knowledge of the electricity distribution networks (including design).
• Demonstrated initiative and lateral thinking in resolving issues or problems.
• Demonstrated ability to work effectively during extremely busy periods both alone and in a team. 

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Diversity. Equity and Inclusion and initiatives like our Women in Power networking group, and Sparkle, our LGBTQIA+ allies pride network, we’re committed to equal opportunities for all employees.  We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace. 

Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more. 

What’s next?

If you think you have what it takes, but don’t necessarily check every box, or would like to discuss a different or flexible way of working, please still get in touch with us at careers@powercor.com.au.

Please submit your application via our Careers website by 7 December 2025. For the full Position Description, please reach out to Luke Castro from the Talent team at careers@powercor.com.au      

We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.