Senior Reliability Officer

Melbourne, VIC, AU, 3000



About us: 

We’re a team that cares about you and your community. CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large number of households, as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry. 

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we’ve ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.


About the Role:

We have an exciting opportunity to join our team as a Senior Reliability Officer.

This role plays a critical part in ongoing network success and reliability by monitoring and investigating causes of network faults and helping identify emerging trends impacting our performance and supply quality.

In this busy role you will initiate and support actions to identify these issues and make recommendations and changes accordingly. This role is also responsible for managing routine customer reliability enquiries, delivering fault follow-up repair programs, and investigating and completing reliability incident reporting functions.

A permanent role that can be based at any of our depots across Victoria!


What you’ll deliver: 

  • Drive continuous improvements through producing reports that identify areas where Network reliability projects are required, and develop minor and medium projects to improve reliability 
  • Record 66kv all outage events and report performance accordingly 
  • Monitor and support the delivery of fault follow-up repair activities
  • Lead site incident investigations relating to reliability incidents 
  • Prepare and submit appropriate reporting to internal and external bodies on incidents relating to the network
  • Actively participate in achieving customer satisfaction reliability survey targets
  • Manage individual customer queries and complaints


To succeed in this role you’ll have:

  • Certificate of Technology (Electrical)/Certificate IV Electrical/Associate Diploma Electrical Engineering or equivalent tertiary-based qualification 
  • Solid working experience years in a technical based role (preferably in reliability of an electrical distribution network) 
  • Working experience in the monitoring and management of network performance 
  • Experience in incident management and reporting as per business Incident Reporting requirements


Your career with us:

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be. 

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.  

We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here to check out our benefits.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety – ensuring everyone gets home safely everyday – as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.    


What’s next?

Please submit your application via our careers website by Tuesday 25th June 2024. 


We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. 

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.


Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

Aboriginal FlagTorres Strait Islander Flag


We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.

Inclusion and Diversity Flag

Job Segment: Sustainability, Electrical Engineering, Electrical, Supply, Engineer, Energy, Engineering, Operations