Dispatch Team Leader

About us

At CitiPower and Powercor, we’re proud to deliver electricity to 1.9 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

This position is responsible for the front-line management of the Works Dispatch team in the provision of efficient and high-quality Works Dispatch functions for CitiPower / Powercor. Works Dispatch functions include unplanned and planned works dispatch and in-service trouble order validation.

Key responsibilities

• Manage and co-ordinate the day-to-day activities of a Works Dispatch team efficiently and effectively.
• Responsible for the development, maintenance and ongoing vocational competence and cross skilling of resources to safely, effectively and productively dispatch work for field execution.
• Manage the performance of the team, building morale, employee engagement, and generating commitment and understanding of company vision, strategy and adherence to company values and development of a positive and commercial culture.
• Create and instil a workplace culture that is focused on workplace improvement and delivering best practice services that meet customer goals.
• Negotiate and liaise with key stakeholders’ modifications to processes, systems or project related outcomes (eg: target dates).
• Coordinate Works Dispatch response as required to prioritise work in times of escalation

For more information on the role’s responsibilities, please click here to download the position description.

What you’ll need from day one

• Demonstrated experience in managing operational teams in a fast-paced environment.
• Previous experience in managing and leading team/s through periods of change.
• Experience managing a technical workforce is desirable.
• Experience with working in unionised environments is desirable

If you believe you have what it takes but don’t meet every requirement—or if you’d like to discuss flexible working arrangements to meet the key responsibilities —we encourage you to get in touch.

Key Benefits

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.

Diversity, Equity & Inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180.

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTIQA community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes.  With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

What’s next

Submit your application via our careers’ website by 26 January 2026. To make a confidential reasonable adjustment query, please contact Luke Castro from the Talent team at careers@powercor.com.au

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.