Customer Development Manager

About us 

At CitiPower and Powercor, we’re proud to deliver electricity to 1.9 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

We currently have three positions available for Customer Development Managers, which can be based at any of our depots.

The role is responsible for business and commercial decisions relating to the major customer extension process, taking full ownership of the customer relationship and ensuring their requirements are met. This work directly influences CAPEX, cash flow, profitability, growth in RAB, and the broader customer and community perception of the company.

The position also holds direct responsibility for negotiating and managing Connection Agreements for major customers within a defined geographic area, in alignment with the National Electricity Rules.

Key responsibilities

• Manage the relationship with the Customer to ensure Customer, Company and regulatory requirements in relation to customer projects are met
• Build and enhance relationships with Customers, service providers, the community and organisations to support the achievement of business objectives
• Manage preparation of all technical and financial documentation to obtain project approval in accordance with Delegation of Authority Business requirements including approval presentations
• Manage the process to engage with key internal stakeholders including Electricity Networks, Finance and Legal to undertake all works relating to major projects
• Manage all Network Responsible Officer duties associated with major customer projects to ensure project scope is met in line with budget, time and quality requirements and projects are closed out
• Ensure the Customers offer is issued in accordance with business systems and processes and in consideration of regulatory obligations and Customer expectations.
• Contribute to a workplace culture that is focused on workplace improvement and delivering best practice services that meet customer goals.

For more information on the role’s responsibilities, please click here to download the position description. 

What you’ll need from day one

• Extensive experience in the electrical utility industry, including involvement in large‑scale infrastructure projects, network operations, and the delivery of reliable power systems.
• Extensive experience in stakeholder negotiation and in developing clear, comprehensive project scopes and proposals.
• Extensive experience in contract negotiation and managing project financials
• Hold Diploma of Engineering (Electrical) with a Certificate of Technology (Electrical) or relevant Bachelor’s Degree qualification in Engineering (Electrical) or 
• Hold a business, legal, project management, master’s, or other commercially related degree, along with experience in the electrical utility industry.

If you believe you have what it takes but don’t meet every requirement—or if you’d like to discuss flexible working arrangements to meet the key responsibilities —we encourage you to get in touch.

Key Benefits

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.

Diversity, Equity & Inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180. 

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTIQA community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes.  With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

What’s next

Submit your application via our careers’ website by 26 January 2026. To make a confidential reasonable adjustment query, please contact Nadya Kartika from the Talent team at careers@powercor.com.au

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.