Contestable Works Officer

About us: 

At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.

If you want to be part of something essential, be essential with us.

About the role:

We currently have a vacancy available for a Contestable Work Officer to join our highly skilled team on a 12-month max term contract capacity. This role is an exciting opportunity and can be based in Geelong, Brooklyn or Market Street. 
 
By joining this team, you will have the responsibility to schedule and coordinate resources, engaging with customers and support other members of the team to ensure the successful delivery of contestable works.
 
With a strong commitment to positive customer experience and outcomes, and the ability to work in a busy hands-on role, this position engages with our customers to provide advice, drive processes, and ensure processes are in line with customer compliance requirements that meets our customers and regulatory expectations.
 
Some further key duties and responsibilities: 
 
•    Effectively communicating and interacting with internal and external teams and stakeholders to ensure smooth delivery of the contestable work program
•    Understand and commit to customer needs and tailor solutions accordingly, within compliance requirements
•    Contribute and drive continuous improvement initiatives in this space, using regular reporting and performance analysis to help identify trends
•    Schedule and coordinate resources effectively to meet timeline commitments and optimise efficiency
•    Dashboard task management in line with customer expectations driven by service level agreements
•    Collaboration and engagement with industry to support them through changes in the contestable works landscape
•    Processing of contestable works applications and support for industry via efficient enquiry management.
 
Required skills and experience for his role: 
 
•    An ability to establish and maintain good working relationships with various internal and external stakeholders, using high levels of communication and stakeholder management skills
•    Working demonstrated commitment to the continued achievement of positive customer experiences and outcomes
•    Experience in coordinating multiple priorities, processing high work volumes and meeting tight deadlines
•    Strong ability to prioritise tasks and the ability to shift focus quickly
•    VCE or equivalent relevant electrical industry experience and/or demonstrated work experience in a similar role
 

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be. 

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.  We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace.  

Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more.  

What’s next? 

If you think you have what it takes, but don’t necessarily check every box, or would like to discuss a different or flexible way of working, please still get in touch with us at careers@powercor.com.au

Please submit your application via our careers website by 21 March 2025. For the full Position Description, please reach out to Luke Castro from the Talent team at careers@powercor.com.au     

We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. 

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us. 
 

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.