Concierge

About us

At CitiPower and Powercor, we’re proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

This role will see you welcoming clients and customers in person or by phone, ensuring all queries and visitors are directed to the appropriate business area or extension. You will provide support with company records, mail services, and administrative tasks across Corporate Services and other business units as required. Responsibilities also include managing ground floor meeting room bookings and providing occasional support to the CEO’s Executive Assistant.

What you’ll deliver:

• Welcome & receive clients/visitors to Powercor, CitiPower, United Energy Head Office.
• Notify the appropriate person of attendance in reception of their client/visitor.
• Answer any incoming calls & refer to appropriate persons as required.
• If Facilities coordinator is not available register building faults & arrange for subcontractors to attend & rectify
• Maintain mail room to a high standard & ensure it is kept neat & tidy.
• Update, maintain the EOT locker spreadsheet.
• Assistance with ground floor meeting room bookings & assistance with EA to CEO tasks.
• Log & arrange local, interstate & international couriers through Australia Post, Startrack & DHL (both same day & scheduled pickups).
• Order express post / registered envelopes for the mail room, order Startrack consumables etc.
• Issue & maintain visitor Identification passes when security isn’t available.

To succeed in the role, you’ll have: 

• Proven experience managing a corporate reception environment, with the ability to create a welcoming and professional first impression for clients and visitors.
• Strong proficiency in Microsoft Office applications, with the capability to manage correspondence, records, and scheduling tasks efficiently.
• Exceptional customer service skills, demonstrating a proactive, solutions-focused approach and the ability to engage confidently with stakeholders at all levels.

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Diversity, Equity & Inclusion Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTQIA+ allies pride network, we’re committed to equal opportunities for all employees. 

We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace. 

Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more. 

What’s next? 

Please submit your application via our Careers website by 17 October 2025 (this may change once we find the right person for the role). For the full Position Description, reach out Nadya Kartika from the Talent Team at careers@powercor.com.au  

We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. 

If you think you have what it takes, but don’t necessarily check every box, or would like to discuss a different or flexible way of working or require adjustments as part of the recruitment process to accommodate your needs, please still get in touch with us at careers@powercor.com.au.

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.