Manager Security Services & Systems Monitoring

About us

At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

The Manager, Protective Security Services & Systems Monitoring is responsible for leading and managing the organisation’s protective security operations across both the 24/7 Security Control Room at Glen Waverley and the Security/Concierge Desk at the 40 Market Street Head Office. The Security Control Room oversees remote monitoring of building access, CCTV, intrusion detection, and other protective security systems across the network. The Head Office Security/Concierge Desk provides on-site protective security, including physical access control, visitor management, customer service, and backup support for the Control Room.

In this leadership role, you will ensure protective security services are proactive, effective, and compliant with organisational policies and regulatory requirements, while maintaining high standards of professionalism, vigilance, and responsiveness.

What you’ll deliver:

• Lead and manage a team of protective security monitoring officers and concierge personnel operating across two locations, to ensure optimal protective security systems monitoring and operations.
• Collaborate with stakeholders to understand and address evolving protective security requirements, improving alignment between protective security capabilities and business needs, through effective reporting and analytics.
• Track, report, and analyse key performance indicators (KPIs) and service metrics related to protective security systems performance, staff responsiveness, and customer service.
• Lead the troubleshooting and resolving of technical issues promptly to ensure rapid response, reduce downtime, and maintain continuous availability of critical protective security services.
• Ensure continuous, compliant, and effective monitoring of all electronic protective security systems (CCTV, Access Control, and IDS) in line with procedures and risk management frameworks
• Manage and support the front-of-house protective Security/Concierge function, ensuring a professional and secure environment for employees, contractors, and visitor.
• Oversee the performance and operational readiness of the 24/7 Security Control Room, including shift scheduling, incident escalation, communications protocols, and system health monitoring.
• Ensure appropriate response to alarms, breaches, and protective security events, and lead initial incident coordination and reporting processes.
• Liaise with Network Facilities Management, Security Systems Integrators, IT and external stakeholders as to ensure systems uptime, maintenance, and upgrades.
• Drive continuous improvement in service delivery, including system optimisation, response protocols, and integration of smart technologies to enhance protective security effectiveness and efficiency.
• Develop and maintain protective security monitoring procedures and ensure staff are trained, competent, and adhere to these processes.

To succeed in the role, you’ll have: 

• Certificate III – Security Operations
• Certificate IV in Security Risk Management will be considered favourably but is not essential.
• Demonstrated experience managing protective security monitoring or control room operations, ideally within critical infrastructure, corporate, or government settings.
• Proven leadership capability, with experience supervising 24/7 operations and/or frontline protective security teams.
• Experience with commonly used protective security systems including Gallagher™ Electronic Access Control, Milestone XProtect Video Management System
• Strong understanding of electronic protective security systems (CCTV, Access Control, IDS) and related compliance/regulatory requirements.
• Familiarity with modern protective security technologies, data privacy, and system integration considerations.
• An understanding of Security of Critical Infrastructure (SOCI) legislative and regulatory requirements as applicable to the energy sector / electricity distribution.

Your career with us:

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Diversity, Equity & Inclusion Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTQIA+ allies pride network, we’re committed to equal opportunities for all employees. 

We are proud to be recognised as a WORK180 Endorsed Employer for all women. Click here for more information on how we create and support a diverse and equitable workplace. 

Understand how our benefits can support you. We offer a health and wellbeing subsidy (up to $600 per year), paid parental leave of up to 15 weeks for the primary carer, and more. 

What’s next? 

Please submit your application via our Careers website by 9 October 2025 (this may change once we find the right person for the role). For the full Position Description, reach out Nadya Kartika from the Talent Team at careers@powercor.com.au  

We encourage applications from all communities; people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. 

If you think you have what it takes, but don’t necessarily check every box, or would like to discuss a different or flexible way of working or require adjustments as part of the recruitment process to accommodate your needs, please still get in touch with us at careers@powercor.com.au.

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.