Manager Faults & Emergency

About us

At United Energy, we’re proud to deliver electricity to 700,000 Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

The Manager Faults & Emergency is a member of the Network Control Centre (NCC) leadership team reporting to the Head of Network Control and Operations. The role has end to end accountability for timely rectification of faults on the United Energy distribution network and ensuring procedures and plans are in place to respond to major escalations and emergency events. You will lead a team of  resource coordinators in a 24/7 control room environment and utilising sophisticated real time systems to prioritise network faults and coordinate field resources to safely and efficiently restore supply to impacted customers.

When major outages or emergency events occur, this role is central to protecting community safety, restoring essential services and maintaining public confidence. You will lead teams through high‑pressure situations where decisions matter and outcomes are visible to customers, regulators and government.

Key responsibilities

• Lead United Energy’s response to major network incidents and emergency events with a focus on community safety, restoration of essential services and system security.
• Liaise with other regulatory bodies and other response agencies during emergencies and escalations to provide accurate information and prioritise critical infrastructure and vulnerable customers.
• Direct the fault restoration process to ensure safe and efficient restoration of customer’s supply and repair of United Energy distribution assets.
• Ensure electricity network events impacting on quality or security are recorded and reported to relevant personnel throughout UE, in an effective and timely manner.
• Monitor network conditions closely to ensure that the business escalates appropriately and is prepared to respond to foreseeable events.
• Ensure safe operations and efficient communication between Resource Coordinators and field crews.
• Assess and control risk as far as practicable and maintaining comprehensive procedures and work instructions.
• Manage on-call emergency managers roster and deliver internal training to ensure 24/7 response to incidents.
• Establish Network Escalation Teams in response to escalation events and coordinate business support to augment control room capabilities in high workload situations.
• Deliver strategic initiatives and business improvement opportunities to prepare the network control centre for evolving customer and regulatory requirements.

For more information on the role’s responsibilities, please click here to download the position description.

What you’ll need from day one

• Tertiary qualifications (graduate/post-graduate) in a related discipline (e.g. Technical, engineering, commerce/business).
• Strong understanding of emergency management principles, escalation frameworks and incident coordination in a regulated utility or critical infrastructure environment.
• Demonstrated experience leading operational or emergency responses in a 24/7 environment, including decision‑making under pressure during high‑consequence events.
• Extensive experience in distribution businesses in the areas of network operations or asset management is highly desirable.
• Proven experience in problem solving, business/commercial analytics, project delivery and communication in a complex environment.
• A working knowledge of the unique challenges faced by shift workers and practical experience gained leading a team in such a working environment.
• Very good working knowledge of the operation of Sub transmission, Distribution HV & LV Networks.

Key Benefits

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.

Diversity, Equity & Inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180.

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTQIA+ community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes.  With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

What’s next

Submit your application via our careers’ website by 19 April 2026. To make a confidential reasonable adjustment query, please contact Luke Castro from the Talent team at careers@powercor.com.au

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.