Program Support Officer

About us

At CitiPower and Powercor, we’re proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the role

A new opportunity has arisen for a Program Support Officer to join the Asset Inspection Program team. This role is essential in providing operational and administrative support to ensure the smooth delivery of field inspections. The successful candidate will be responsible for facilitating planned inspections of assets, managing system processes, maintaining data integrity, coordinating permits, and ensuring stakeholder access.

By accurately and promptly processing inspection-related requests, notifications, and exceptions in SAP, the Program Support Officer plays a key role in enabling schedulers and inspectors to focus on effective program delivery. The ideal candidate will have a high attention to detail, be a strong team player, thrive in a fast-paced environment, and demonstrate a results-driven mindset.

For more information on the role’s responsibilities, please click here to download the position description.

This position is covered by the Powercor & CitiPower & ASU, PA UWU Enterprise Agreement. The salary range for this role is Pay Point 10 ($102,029) – Pay Point 14 ($117,369) + 13% of super + allowances.

Key Responsibilities

• Create and adjust maintenance plans as required for the primary and alternate inspections programs to ensure plans are correctly aligned to program groupings and cycles
• Coordinate delivery of POEL mailouts and the P3 reinspection program, ensuring work orders are prepared and ready for scheduling aligned with program groupings and cycles
• Raise ad-hoc/special inspection work orders and notifications as required, providing updates and feedback to stakeholders
• Monitor and proactively support inaccessible asset and risk assessment activities, raising operations for incomplete assets and ensuring sites are ready for scheduling
• Identify system exceptions, raise IT tickets and follow up to ensure resolution
• Coordinate acquisition of permits (eg, road, rail, environmental) to support field access
• Support initiatives to improve policies, procedures and system processes
• Maintain strong working relationships with internal stakeholders to support program delivery (ie, GIS, MSO, Project Managers)
• Ensure timely closure of associated PMOs
• Liaise with the contractor to ensure delivery targets are met, risks are managed and performance is continuously monitored

What you’ll need from day one

• Extensive experience working with large data sets and system interfaces
• Previous experience supporting technical or operational teams in a utility or regulated environment
• Relevant experience or qualifications in business administration, asset management support or utilities (desirable)
• Intermediate to advanced skills in MS Office (especially Excel)
• Familiarity with SAP and GIS (or similar)

Key benefits

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.

Diversity, equity & inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180.

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTQIA+ community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes.  With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

What’s next

Submit your application via our careers’ website by 17 May 2026. To make a confidential reasonable adjustment query, please contact Luke Castro from the Talent team at careers@powercor.com.au

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.