Customer Service Advisor

About CitiPower & Powercor:

At CitiPower and Powercor, we’re proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community.

As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.

If you want to be part of something essential, be essential with us.

About the Role:

We’re excited to be offering several opportunities for outstanding Customer Service Advisors. You will join the team representing the distribution networks serviced by our Contact Centre team based in Bendigo on a casual basis. 

As one of our highly valued Customer Service Advisors you will be responsible for assisting customers with a variety of faults and general enquiries in a varied and fast paced work environment. This role also supports our Contact Centre throughout the peaks and high-volume periods caused by weather, incidents or seasonal impacts. 

What’s in it for you?

• Inbound contact centre – no sales. 
• Great pay, plus additional overtime rates available 
• Shifts rostered 2-3 weeks in advance  
• Working with fun, highly engaged and passionate team members 
• Flexible working options available, including unlimited shift swaps and an unavailability register
• A supportive team environment 
• Programs and activities that support your health and wellbeing
• Peace of mind knowing that you are providing an essential and instrumental service to the people of Victoria
• Opportunities to progress your career with us
• Comprehensive paid training provided

To secure one of these highly sought after positions, you will possess:

• Demonstrated ability to apply customer service skills in a fast paced environment
• Intermediate computer literacy and typing skills
• Highly effective communication and problem solving skills with the ability to think outside the square
• Empathy for customer needs and an ability to work under pressure

Applicants MUST:

• Be available for a May 14th start and have previous experience within a customer service role
• Hold Australian Residency
• Be local to the Bendigo area, allowing prompt arrival at work when on a stand by shift, or following emergency incidents e.g. bushfires, storms etc. 
• Be happy to work a variety of shifts scheduled across a 24x7 roster 
• Be flexible to work on short notice during peak workloads in particular to support emergency incidents (eg: bushfires, storms etc)
• Participate in our shared stand by shifts roster. This involves nominating for a 12 or 24hr period where you’re paid to be “on call”. If called, you may need to attend work with minimal notice. This roster is shared amongst all Customer Service Advisors, average commitment is 1 day per month

Our current casuals are typically rostered 15-25 hours per week with stand by shifts and additional hours available. Occasionally there is a requirement to flex up to full time hours (~37.5 hours) on short notice, particularly during peak periods or in response to storms.   

We encourage applications from all communities; people of all ages, genders, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.

We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability. We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

Next Steps:

If you believe you have the relevant skills and would like to be considered for this role please submit an up to date CV and covering letter outlining why you would like to work for CitiPower/Powercor by Midnight Monday 7th April.

If you have further questions please reach out to Careers@Powercor.com.au

CitiPower and Powercor recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We work hard to ensure our organisation is inclusive and diverse. This means everyone can feel valued, trusted, authentic and safe at work.