Customer Requests Officer

About us

At CitiPower and Powercor, we’re proud to deliver electricity to 1.2 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

About the Role

We are thrilled to be expanding our team with individuals that love being in a fast-paced environment, have excellent stakeholder management skills, and have exceptional customer service skills.

Working as part of larger supportive team, this will engage with customers to provide advice, support project applications, and ensure that compliance requirements are met. This role has some technical aspects which you will receive full training on. You will rely on your excellent interpersonal skills as well as your ability to look for process improvements and initiates to excel in this role.

Each day you will use a wide range of skills and be able to join a supportive team with hybrid working options available to you after an initial training period.

Please note that these opportunities are employed on a casual basis through one of our Agency providers, working full time hours, and you will receive an exceptional hourly rate of $64.40 plus superannuation. There is also hybrid working arrangements available after a period of training has been successfully completed, you may be able to work from home up to 5 days a fortnight.

Opportunities to join this supportive and busy team that should not be missed!

What's in it for you

• Great pay, plus additional overtime rates available.
• A fun, energetic, and supportive team environment
• Reward and recognition program and work social events
• Peace of mind knowing that you are providing an essential and instrumental service to the people of Victoria

To secure one of these highly sought-after positions, you will possess

• Successful completion of VCE or equivalent, or relevant electrical industry experience and demonstrated work experience in a similar type of role
• An ability to learn about the electricity distribution industry, as well as the relevant policies, principles, and modelling principles associated with this role
• Be a strong communicator with excellent customer service skills, stakeholder management skills and a drive to see cases through from start to finish
• Be an effective negotiator, be able to have tough conversations, be passionate about delivering best results, and love working in an interesting team

If you believe you have what it takes but don’t meet every requirement—or if you’d like to discuss flexible working arrangements to meet the key responsibilities —we encourage you to get in touch.

Key benefits

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.

Diversity, equity & inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180.

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTIQA community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes.  With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

What’s next

Submit your application via our careers’ website by 22 March 2026. To make a confidential reasonable adjustment query, please contact Careers Team at careers@powercor.com.au

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.