Customer Compliance Officer

About us:

At CitiPower and Powercor, we’re proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we’re here to power communities, support local businesses and keep critical services running smoothly, we’re essential to them all – and none of this happens without our people.

We believe in an inclusive, welcoming workplace where everyone feels safe, valued and respected. From offering great benefits to creating real opportunities for growth, we’re committed to supporting you, your career and wellbeing. It’s why our people stick around, whether you live in the city or across regional and rural Victoria, we’re doing the work where it matters most - right in your own community. As Victorians electrify everything from homes to transport, we’re focused on ensuring our networks are ready to meet that demand.

If you want to be part of something essential, be essential with us.

About the Role:

This is an exciting opportunity for a Customer Compliance Officer to join our Customer Compliance team in a full-time and permanent capacity based at our Ballarat office.

This role will support the delivery of Powercor’s Asset Maintenance obligations through high‑quality customer and compliance administration. This role plays a key part in ensuring Customer Installation Defects and Private Overhead Electric Line (POEL) defects are managed effectively, with strong customer engagement and adherence to legal and regulatory requirements.

You will work closely with customers, Registered Electrical Contractors (RECs), regulators and internal teams to ensure defects are addressed safely, promptly and in accordance with policy.

Key Responsibilities:

• Prepare, issue and manage compliance notices for customer installation and POEL defects
• Monitor outstanding defects, report performance and follow up to ensure compliance
• Coordinate disconnection and reconnection of private lines with hazardous or urgent fire risk rating defects
• Provide professional customer service, advice and negotiation with customers and RECs
• Liaise with internal teams, service providers and Energy Safe Victoria on compliance matters
• Maintain accurate records and data across SAP and customer/asset management systems
• Support compliance programs, audits, process improvement and regulatory obligations

For more information on the role’s responsibilities, please click here to download the position description.

To succeed in this role you will have:

• VCE or equivalent, or relevant electrical industry experience and/or demonstrated experience in a similar role
• Proven ability to manage high workloads and meet tight deadlines
• Strong customer service experience, preferably within a technical or regulated environment
• Understanding of distribution network and customer assets, including design and construction principles
• Customer, contractor and regulator liaison and negotiation experience
• Ability to work with SAP and other asset or customer management systems
• Strong data accuracy, reporting and process improvement capability
• Excellent communication, problem‑solving and stakeholder management skills.

Key Benefits:

We’re proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.

Diversity, Equity & Inclusion to support a fair workplace for all

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we’re working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our benefits.

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTIQA community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes.  With this in mind, we’re committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

What’s next?

Please submit your application via our careers website by 18 May 2026. For the full Position Description, please visit our website or for any other questions reach out to Tom from the Talent team at careers@powercor.com.au

We encourage applications from all communities; people of all ages, genders, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability.

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.